Delivery Options
FREE NEXT DAY DELIVERY ON ORDERS OVER £50.00 (to qualifying postcodes*)
Evri - 5-7 Working Day Delivery weighing under 1kg - £2.99
DHL or DPD - 2-3 Working Days Delivery weighing over 1kg - £3.99
DHL or DPD - Next Working Day Delivery weighing over 1kg - £5.99 or FREE over £50*
DPD - AM (Pre 12) Next Working Day Delivery - From £15.00
DPD - Saturday Delivery From £17.00
Click & Collect from Easingwold YO61 3EQ - £0.00 -
Orders need to be placed before 2pm for same day despatch. E.g if you select Next Day delivery before 2pm on a Thursday, your order should be with you Friday. If you select Next Day before 2pm on a Friday, then your parcel should be with you on the following Monday (Saturdays, Sundays and Bank Holidays don't count as working days). Any orders placed on a ‘Next Day’ delivery on Saturdays, Sundays or Bank Holidays will be despatched the next working day. Please note: Our couriers do not deliver on Bank Holidays
These delivery times excluding custom liners, blade waterfalls/arcs, plants & furniture. More information on these delivery times below.
Click & Collect
You can select to collect items from our warehouse as soon as 1 hour after placing your order.
You can collect 7 days a week, between 10am and 4pm.
Collection address - Unit 32, Shires Bridge Business Park, York Road, Easingwold, York, YO61 3EQ. Please ensure you arrive in a suitable vehicle for the item/s you are collecting. For information on dimensions and weights please call us on 01904 698800.
Do you deliver outside of the UK?
Most pond liners and electrical items weighing under 30kg can be shipped outside of the UK. Pond treatments and fish food cannot. If you cannot place your order online, give us a call or email and we'll see what we can do.
Can I have my order delivered to a different address?
You can - just change this at the check-out. Make sure your billing address is correct even if it is different to the shipping address, or your payment might decline.
Large and Heavy Items over 30kg
Items under 30kg will be sent as parcels. Items large in size or over 30kg will be sent as pallets.
The Standard Delivery charge for a large single item weighing over 30kg is £40 but it varies on postcode area, so may cost more. Pallet deliveries take 2-3 working days but all us and you may be able to pay for an express delivery if available.
Free NEXT WORKING DAY Delivery
We offer FREE NEXT WORKING DAY delivery to qualifying postcodes (as long as your order weighs less than 30kg), when you Spend £50 or more.
We’re sorry but the FREE delivery offer does not apply to Northern Ireland, Islands or Scottish Highlands and exempted postcodes. (See below).
FREE DELIVERY EXEMPTED POSTCODE AREAS:
Zone C AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
Zone D HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE
Failed Deliveries
Failed parcel deliveries –
All orders are sent using a Leave Safe delivery service. If you’re not home, the driver may leave your parcel in a safe place or with a neighbour. Couriers no longer require signatures but will take a photo and record GPS details as proof of delivery.
If no safe place is available, your parcel may be taken to a local Parcel Shop for you to collect.
If you’d prefer your parcel not to be left safe or with a neighbour, please contact our Customer Service team on 01904 698800 before placing your order to discuss other delivery options.
Couriers will attempt delivery up to three times. If the parcel is returned to us due to failed delivery, we will assume it is no longer required and issue a refund.
For orders delivered outside of the UK -
If the delivery fails you will still be liable for the cost of any customs fees and/or return to sender fees we are incurred by the couriers, this will be deducted from your refund.
Failed pallet deliveries -
If your order contains items weighing over 30kg, it will be delivered on a pallet which is subject to a surcharge. It is your responsibility to notify us at the time of placing your order if there are any vehicle restrictions or access restrictions at your delivery address.
Please make sure you make arrangements to have someone at the delivery address to accept the pallet delivery. If you can’t guarantee someone will be there and you’re happy for the driver to leave the pallet without a signature, please let us know straight after placing your order by calling our Customer Service department on 01904 698800 or emailng customer.services@bradshawsdirect.co.uk with your order number.
If you are not at home to accept delivery of your pallet and you have not left us instructions to leave the pallet without a signature, we will need to rearrange delivery for another day. If this happens, there will be redelivery fee - this fee will either be the same or a higher amount delivery charge you have already paid. This is the fee we are charged by our couriers for a redelivery.
If you are not in to accept delivery of the pallet and do not wish to pay the redelivery fee, the pallet will be returned to us and you will be refunded for your order, with a deduction £40.00 for the return to sender fee we will incur.
If you need to request a certain delivery date, please call us immediately after placing your order, and we may be able to arrange this for a charge of £10.00.
For every failed delivery or pallet returned to us, we are charged by the couriers. Unfortunately, due to the number of these charges we receive we have had to implement these fees.
Extra delivery costs
Plants
Direct dispatch plants under 30kg will be subject to a £7.20 delivery surcharge*. Plants over 30kg, i.e 30ltr Lilies will be subject to a £50 delivery surcharge*.These are sent directly from our supplier make sure the plants you receive are fresh and in great condition. There is no limit on how many you can order for one delivery charge. This is in addition to any other carriage costs for items sent directly from Bradshaws Direct.
Please allow 5 -10 working dates for delivery. (Next day and 48hr not available)
Custom Liners
Custom size liners will be subject to a £15-£18 delivery surcharge* due to being dispatched directly from our supplier.
Please allow 3 - 4 weeks for delivery - though it is usually much quicker. For exact delivery times, please contact us (Next day and 48hr not available)
Items being delivered to Highlands, Islands and Northern Ireland may incur an extra delivery charge. If the cost for postage is different to the above we will contact you to advise you. Your parcel will not be sent out until you have agreed to the delivery charge.
Viewing Orders
To view the status of any order you have placed, please Log-In to your Account, then select "My Orders" from the Account Page Menu.
You can now view details and check on the status of an order by clicking the "View" link located next to any particular order line.
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Pending |
Your order has been accepted and will start processing shortly |
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Processing |
Your order is processing through our system |
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Picking in Progress |
Your order is being picked and packed in our warehouse |
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Pending Payment |
Your order is awaiting successful payment |
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Pending Paypal |
Your order is awaiting payment from Paypal |
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Payment Review |
Your order is on hold due to a payment issue, please contact Customer Services |
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On Hold |
Your order is on hold due to a payment issue, please contact Customer Services for further details |
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Despatched |
Your order is on its way |
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Cancelled |
Your order has been cancelled. Please speak to Customer Services if you have not requested this |
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Back Ordered |
Your order is out of stock or a pre-order item and will be processed when stock is available |