I CAN'T TRACK MY ORDER
If you’re trying to track your order as soon as you’ve received your despatch email, you probably won’t be able to. Don’t worry, this doesn’t mean there’s a problem, it just simply hasn’t arrived at the courier’s depot yet. As soon as it arrives there you will be able to track its progress – try again after 5pm or the morning after you’ve received the email.
If your item has been sent with Royal Mail or on a Pallet delivery unfortunately there is no online tracking available. You can give us a call on 01904 696933 or drop us an email for updates on these orders.
Still having a problem? If your order contains Plants, a Stainless-steel Waterfall or a Custom Made Liner see the details below for more info on these orders.
I haven’t got a consignment/tracking number
Have you ordered plants, a stainless-steel waterfall or a custom-made liner? If the answer is Yes, unfortunately we can’t provide tracking numbers for these orders. Please see further details below for more info.
If your order has been sent on a Pallet there is no online tracking available for these orders, please get in touch if you require more info on your pallet delivery.
None of the above? Get in touch using the details at the top of this page and we’ll be happy to help.
I’ve received a despatch email, but I still haven’t got my order
Does your order contain plants, a custom-made liner or a stainless-steel waterfall? Check out the info below for more details on orders containing these items.
If your order hasn’t arrived in the delivery time quoted and you haven’t been able to track its progress, give us a call and we’ll sort things out.
Direct Despatch Orders
These are orders that are shipped to you directly from the supplier or manufacturer. If you’re unable to track your order or it’s taking a little longer for delivery than you thought, chances are it contains one of the below items. We’ve included some helpful information below but if you have any further questions you can always contact us.
Plants
All of our plants are despatched directly from the grower. When you receive your despatch email, this simply means the order has been placed with the supplier and not that the plants are on their way to you (yes, it is a bit confusing, sorry!)
In season (April-Sept) plant deliveries will take 5-10 working days. Out of season (Oct-March) deliveries can take up to 14 working days. If your order hasn’t arrived within these timeframes, give us a call on 01904 696933 or hit the email and we’ll chase things up. Unfortunately, online tracking is not available for any plant orders.
We may substitute selected plants to their nearest available alternative. Due to the live nature of the plants, if you would prefer this not to happen please contact us prior to ordering. Due to transportation plants may not be looking there best upon arrival, please plant up the items and give them 3-4 weeks to fully recover before contacting us regarding any quality issues unless they arrive damaged.
Custom Made Pond Liners (Butyl, Greenseal, Firestone, Box Welded)
These pond liners take 7-14 working days for delivery. When you receive a despatch notification from Bradshaws Direct, this means that the liner has been ordered with the manufacturers and NOT that it is in transit to you. If you have not received your order within 7-14 working days, please contact our Customer Service Team. Unfortunately, no online tracking is available for these items.
Stainless Steel Blade/Arc Waterfalls
These items are made to order, so we quote 14-21 days for delivery but sometimes during very busy periods this can take longer.
When you receive your despatch email from us this means that the order has been placed with the manufacturers and NOT that the item is in transit to you.
Unfortunately, there is no online tracking for these items, but if you haven’t received your order within 21 working days or simply just want an idea of when it should be delivered just get in touch and we’ll be happy to help.
What if I’m not in when my order is due for delivery?
We send all of our deliveries on a leave safe service, meaning the couriers can choose to leave the parcel in a safe place or with a neighbour. You will receive a text message on the day of delivery where you can specify your safe place, if required.
If you do not want us to send your order on a leave safe service and want to ensure the driver hands this to you, please contact within 1 hour of ordering at 01904 698800 and we can change the delivery service.
If the driver misses you and your item hasn't been left, give us a call and we can arrange redelivery.
Always contact us directly rather than trying to get in touch with the couriers, it tends to take longer to get through to them (and no one likes being on hold) and usually we can sort things out with them much quicker.
I have a problem with my delivery – what should I do?
Let us know! If your questions haven’t been answered with the above information we’re only a phone call or email away. Get in touch on 01904 696933 or at customer.services@bradshawsdirect.co.uk and we’ll answer any questions you might have!