Delivery Information
FREE NEXT DAY DELIVERY ON ORDERS OVER £50.00 (to qualifying postcodes*)
CHRISTMAS SHIPPING -
ANY ORDERS PLACED AFTER 2PM ON MONDAY 23RD DECEMBER WILL NOT BE SHIPPED UNTIL FRIDAY 28TH DECEMBER AND ARRIVE ON MONDAY 31ST DECEMBER AT THE EARLIEST (IF A NEXT DAY DELIVERY IS SELECTED)
THE INCREASE OF PARCELS OVER THE FESTIVE PERIOD CAN CAUSE DELAYS, PLEASE ALLOW AN EXTRA 1-2 DAYS FOR YOUR PARCEL TO ARRIVE FROM 16TH DECEMBER - 31ST DECEMBER.
Evri - 5-7 Working Day Delivery weighing under 1kg - £2.99 - LAST ORDER DATE TO ARRIVE BEFORE CHRISTMAS IS MONDAY 16TH DECEMBER
DHL or DPD - 2-3 Working Days Delivery weighing over 1kg - £3.99 - LAST ORDER DATE TO ARRIVE BEFORE CHRISTMAS IS WEDNESDAY 18TH DECEMBER
DHL or DPD - Next Working Day Delivery weighing over 1kg - £5.99 or FREE over £50* LAST ORDER DATE TO ARRIVE BEFORE CHRISTMAS IS BEFORE 2PM ON FRIDAY 20TH DECEMBER
DPD - AM (Pre 12) Next Working Day Delivery - From £15.00 - LAST ORDER DATE TO ARRIVE BEFORE CHRISTMAS IS BEFORE 2PM ON FRIDAY 20TH DECEMBER
DPD - Saturday Delivery From £17.00
Click & Collect from Easingwold YO61 3EQ - £0.00 - SEE ABOVE FOR OPENING HOURS OVER CHRISTMAS
Orders need to be placed before 2pm for same day despatch. E.g if you select Next Day delivery before 2pm on a Thursday, your order should be with you Friday. If you select Next Day before 2pm on a Friday, then your parcel should be with you on the following Monday (Saturdays, Sundays and Bank Holidays don't count as working days). Any orders placed on a ‘Next Day’ delivery on Saturdays, Sundays or Bank Holidays will be despatched the next working day. Please note: Our couriers do not deliver on Bank Holidays
These delivery times excluding custom liners, blade waterfalls/arcs, plants & furniture. More information on these delivery times below.
Click & Collect -
You can select to collect items from our warehouse as soon as 1 hour after placing your order.
Collection times are Monday to Friday, between 10am and 4pm.
Collection address - Unit 32, Shires Bridge Business Park, York Road, Easingwold, York, YO61 3EQ. Please ensure you arrive in a suitable vehicle for the item/s you are collecting. For information on dimensions and weights please call us on 01904 698800.
Can I have my order delivered to a different address?
Yes. When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your payment card is registered.
Large and Heavy Items over 30kg
Items under 30kg will be sent as parcels. Items over 30kg will be sent as pallets.
The Standard Delivery charge for a large single item weighing over 30kg is £40 (Deliveries to certain locations may cost more)
Free NEXT DAY Delivery
We offer FREE NEXT DAY delivery to qualifying postcodes (as long as your order weighs less than 30kg), when you Spend £50 or more.
We’re sorry but the FREE delivery offer does not apply to Northern Ireland, Islands or Scottish Highlands and exempted postcodes. (See below).
FREE DELIVERY EXEMPTED POSTCODE AREAS:
Zone C AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
Zone D HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE
Failed Deliveries
Failed parcel deliveries –
We send all of our items on a 'Leave Safe' service. This means our delivery drivers have the option to leave your parcel in a safe place or with a neighbour if you are not at home. Our couriers are no longer accepting signatures for parcels, but they will take a photograph of the parcel as proof of delivery, and provide us with the GPS co-ordinates so we can see where the delivery was made.
On some occasions, the couriers will take your local parcel to a Parcel Shop if there is no safe place to leave it and ask you to collect the parcel yourself.
If you do not want your parcel to be left in a safe place or with a neighbour, please contact our Customer Service team on 01904 696933 before ordering so we can discuss alternative delivery options.
The couriers will attempt delivery a total of three times before returning the parcel to us. If a parcel is returned to us due to no-one being at the delivery address or no safe place/neighbour to leave the parcel with, we’ll assume this is no longer required and issue you with a refund.
If you wish to discuss any of the above before ordering, please contact our Customer Service department on 01904 696933 and select Option 2. We are open Monday – Friday 8:30am – 4:30pm.
Failed pallet deliveries -
If your order contains items weighing over 30kg, it will be delivered on a pallet which is subject to a surcharge.
Please make sure you make arrangements to have someone at the delivery address to accept the pallet delivery. If you can’t guarantee someone will be there and you’re happy for the driver to leave the pallet without a signature, please let us know straight after placing your order by calling our Customer Service department on 01904 696933 or emailng customer.services@bradshawsdirect.co.uk with your order number.
If you are not at home to accept delivery of your pallet and you have not left us instructions to leave the pallet without a signature, we will need to rearrange delivery for another day. If this happens, there will be redelivery fee - this fee will be the same amount delivery charge you have already paid. This is the fee we are charged by our couriers for a redelivery.
If you are not in to accept delivery of the pallet and do not wish to pay the redelivery fee, the pallet will be returned to us and you will be refunded for your order, with a deduction £40.00 for the return to sender fee we will incur.
If you need to request a certain delivery date, please call us immediately after placing your order, and we may be able to arrange this for a charge of £10.00.
For every failed delivery or pallet returned to us, we are charged by the couriers. Unfortunately, due to the number of these charges we receive we have had to implement these fees.
Extra delivery costs
Plants
Direct dispatch plants under 30kg will be subject to a £7.20 delivery surcharge*. Plants over 30kg, i.e 30ltr Lilies will be subject to a £50 delivery surcharge*.These are sent directly from our supplier make sure the plants you receive are fresh and in great condition. There is no limit on how many you can order for one delivery charge. This is in addition to any other carriage costs for items sent directly from Bradshaws Direct.
Please allow 5 -10 working dates for delivery. (Next day and 48hr not available)
Custom Liners
Custom size liners will be subject to a £15 delivery surcharge* due to being dispatched directly from our supplier.
Please allow 3 - 4 weeks for delivery - though it is usually much quicker. For exact delivery times, please contact us (Next day and 48hr not available)
Items being delivered to Highlands, Islands and Northern Ireland may incur an extra delivery charge. If the cost for postage is different to the above we will contact you to advise you. Your parcel will not be sent out until you have agreed to the delivery charge.
Carrier Services
Bradshaws use a variety of carriers depending on the size of the parcel and shipping address, including DPD, DHL and soon we will be using Evri for small parcels.
Our couriers are no longer asking customers to sign for their parcels, instead they take a photograph as proof of delivery. All of our parcels are sent on a leave safe service, meaning the parcel can be left in a safe place or with a neighbour. If you would prefer to ensure the parcel is delivered directly to you, please call our Customer Service team who can arrange to send your order on a different delivery service.
Order Tracking
We can track all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail our Customer Services Department or call 01904 696933 within the following hours:
Day Hours
Mon-Fri 8.30am - 4.30pm
Viewing Orders
To view the status of any order you have placed, please Log-In to your Account, then select "My Orders" from the Account Page Menu.
You can now view details and check on the status of an order by clicking the "View" link located next to any particular order line.
Order Status Explanation -
|
Pending |
Your order has been accepted and will start processing shortly |
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Processing |
Your order is processing through our system |
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Picking in Progress |
Your order is being picked and packed in our warehouse |
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Pending Payment |
Your order is awaiting successful payment |
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Pending Paypal |
Your order is awaiting payment from Paypal |
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Payment Review |
Your order is on hold due to a payment issue, please contact Customer Services |
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On Hold |
Your order is on hold due to a payment issue, please contact Customer Services for further details |
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Despatched |
Your order is on its way |
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Cancelled |
Your order has been cancelled. Please speak to Customer Services if you have not requested this |
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Back Ordered |
Your order is out of stock or a pre-order item and will be processed when stock is available |
Returns Information
Changing your mind:
We want all of our customers to be happy with their purchases, but we understand sometimes you might change your mind. If that happens, don’t worry, just get in touch with our Customer Service team on 01904 696933 and we can arrange for you to return your unwanted item. You have 30 days from date of purchase to do this, and the item must be unused and in its original packaging. We’ll only cover the return postage costs on faulty or damaged items but this has to be agreed with Customer Services first - please contact us before returning an item. Custom Made items are exempt from this - please see below for further information.
Returns & Replacements
Faulty Items:
Before returning a faulty item to us please contact our Customer Service department on 01904 696933.
If the item is less than 6 months old we will arrange for a courier to collect* the faulty item and test the product once it arrives with us. For products over 6 months old, you will need to arrange the return yourself. We recommend ensuring you have the necessary insurance to cover the cost of the item you're returning, as any items returned to us that are lost or damaged in transit will be your responsibility to claim through your chosen courier service.
Please make sure you have followed all of the maintenance checks necessary before reporting a fault. If an item we have collected is returned to us and it is not faulty there will be a £15.00* charge to cover the cost of the collection and for the redelivery of the working item. We request all items returned to us are clean, dry and free of lime scale. If an item is returned and the request hasn’t been followed it will be returned to you at a charge of £15.00. We will not reimburse return postage charges for any items sent back to us without confirmation from our Customer Service department.
Any faulty items will be replaced or refunded within 14 working days of receiving the item back to our warehouse.
*This applies to mainland UK only. Collection and redelivery charges to Highlands, Islands, Ireland and other areas will be more.
Address for Returns:
Unit 32 Shires Bridge Business Park
York Road
Easingwold
York
YO61 3EQ
Custom Made Orders
These include but are not limited to -
Custom Made Pond Liners
Box Welded Pond Liners
Stainless Steel Waterfalls
As these items are made specifically to your requirements, they do not fall under our usual return procedure. Unless the item has arrived damaged or faulty, we will not accept returns on any custom-made items. If you have any enquiries, please contact customer.services@bradshawsdirect.co.uk
Making Changes or Cancelling a Custom Made Order:
Any changes to these orders or cancellations must be made within 24 hours of placing your order. We are not able to amend or cancel these orders after this time. Please call our Customer Service department on 01904 698800 to make any changes as we cannot guarantee e-mails will be picked up in time.